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PR Measurement and Evaluation Trends

The public relations industry has recently seen many challenges. From the rise of “digital PR”, social media and fake news, few would not agree that the industry needs to rethink many of the basics on which it has always operated.

The recent AMEC Global Insights Study 2018 asked this question of its membership in 86 countries and a staggering 83% of respondents, which includes measurement companies, PR agencies, consultants and clients, agreed.

One of the biggest challenges facing public relations historically has been to prove its value to the C-Suite. Proof Analytics’ “Fortune 1000 C-Suite Survey”, saw up to 96% of leaders believing their Marketing & PR teams were “unwilling or unable” to prove their return on investment.

Analysing some of the latest global research highlights a few interesting trends which will increasingly affect the public relations and communication industry – particularly from a measurement and evaluation perspective.

Technology and innovation – the rise of AI

Artificial Intelligence (AI) is starting to play a big role in global PR Measurement and Evaluation – up to 79% of AMEC members (International Association for Measurement and Evaluation) believe this is an extremely important trend with up to 61% already deploying the technology in various forms.

Another study by FIBEP (Federation Internationale des Bureaux d’Extraits de Presse) found that 47% of respondents believed that it will have a positive impact on the industry. But don’t fear the rise up the robots just yet – there are areas where AI technology have been rejected due to poor performance. Technologies such as automated sentiment analysis and content generation have been tested but eventually rejected by many industry players. But these technologies will eventually improve.

As there is a growing demand for true insights rather than metrics some of the most critical areas identified for further investment are data science skills, insight consultancy skills and new data sources – across, paid, earned, shared and owned media.

Fake news and the decline of trust in the media

Fake news is here to stay with up to 69% AMEC respondents agreeing that people tend to trust the media far less than a few years ago. The FIBEP study claims that up to 20% of clients from larger measurement firms were affected by fake news. With a major spotlight on fake news in recent years – US elections, Brexit and the local Bell Pottinger saga – people are far more sceptical of messages in the media.

“If the purpose of public relations is to establish and maintain relationships with key stakeholders through communication and other efforts, then public relations is essentially in the trust-making business.” – Institute of Public Relations

With the erosion of trust in media channels the public relations industry will have to work much harder to earn audience trust. In a recent article marketing commentator Chris Moerdyk lamented the irony that advertising is probably the only thing one can trust these days – due to the stringent regulations and standards imposed on it.

Will we start seeing more regulation and standards imposed on the local PR industry? In the wake of the Bell Pottinger events PRISA did call for some forms of regulation but no major developments since then. Could this change?

Changes in media channel data demands

The latest ABC circulation figures paints a grim picture of South African media with magazine circulation declining 13.7% and newspapers 4% year on year. Though the death of print has been declared for years a surprising global demand for print data and measurement has been noted in the AMEC research – client demand increased from 72% (2017) to 79% (2018) hence still considered a very powerful medium.

Highest demand is understandably for online media data – relatively stable at 91% – while the need for social media data surprisingly dropped from 63% to 52%.

Highest demand is understandably for online media data – relatively stable at 91% – while the need for social media data surprisingly dropped from 63% to 52%. Though social media is undoubtedly pervasive it appears few brands are getting it right. Recent data breaches like the Facebook / Cambridge Analytica scandal saw social media platforms clamping down on the provision of previously available data – making it difficult for brands to monitor the landscape and determine impact.

The (almost) death of the dreaded AVE

Since the establishment of The Barcelona Principles (2010) major progress has been made to eradicate poor and discredited measurement practices such as Advertising Value Equivalents (AVEs) and PR Multipliers. AMEC global client demand for AVEs has dropped from 80% (2010) to a new low of 16% (2018). Client demands for AVEs in Africa remains the highest at 26%.

I have noted a far bigger interest in South Africa this year to explore best PR measurement principles. As global education initiatives and awareness around this continue, the local PR industry will need to focus greatly on adopting best measurement principles.

This article by Ornico’s, Francois Van Dyk, was published as part of the #BizTrends series on BizCommunity

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